Remote Customer Support Specialist - Entry Level

Mercury Broadband; United States; Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability

Long-term disability

401k

Paid time off

Paid training

Job summary

Mercury Fiber is seeking a friendly, dependable Customer Service Representative to provide exceptional support to customers. This entry‑level role includes paid training and opportunities for career growth within the company.

You will handle account inquiries, billing questions, service requests, and basic troubleshooting while delivering a positive experience on every interaction. This is a remote‑after‑training position with full‑time hours.

Qualifications

• High School Diploma or GED required.
• 1-2 years of customer service or call center experience preferred.
• Experience in telecommunications, internet service, or technical support is a plus.

Responsibilities

• Deliver exceptional customer service through inbound phone calls, chat, and other communication channels.
• Assist customers with billing inquiries, account updates, payments, and general account maintenance.
• Troubleshoot basic internet and service-related issues while identifying when advanced technical support is needed.
• Schedule installations, service calls, repairs, and technician appointments.
• Educate customers on Mercury Fiber products, services, and available promotions.
• Identify opportunities to recommend products and services that best meet customer needs.
• Accurately document customer interactions in company systems.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Meet established quality, productivity, attendance, and customer satisfaction expectations.
• Collaborate with other departments to ensure timely resolution of customer issues.

Skills

Customer service

Education

High School Diploma or GED

Job description

Mercury Fiber is seeking a friendly, dependable Customer Service Representative to provide exceptional support to customers. This entry‑level role includes paid training and opportunities for career growth within the company.

You will handle account inquiries, billing questions, service requests, and basic troubleshooting while delivering a positive experience on every interaction. This is a remote‑after‑training position with full‑time hours.