Customer Service Rep | Family Normandy | Days | Full Time

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks a clerical professional to support patient services in the Jacksonville office. The role involves registration data entry, appointment scheduling, and effective communications with patients and care teams.

Responsibilities include handling medical records, processing messages, cashiering for co-pays, and coordinating with departments to ensure smooth operations and positive patient experiences.

Qualifications

• 2 year Data Entry preferred
• 1 years Clerical/customer service experience - ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Skills

Data Entry

Customer Service

Clerical Skills

Education

High School Diploma or GED

Job description

Overview

Job Duties
Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Essential Functions

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements

2 year Data Entry preferred

1 years Clerical/customer service experience -ideally in a health care related industry preferred

Third party payors and computer experience for in

putting data and reviewing patient demographic material

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace