Customer Service Rep - Durango, CO

Lincare Holdings; Durango (CO); On-site; USD 20,884 - 31,684; Full time

Job summary

A healthcare services firm in Durango is seeking an employee to manage customer communications, resolving inquiries and assessing product needs. The position involves answering questions, documenting interactions, and verifying customer information. Candidates should possess strong communication skills and a capability to work with computerized record-keeping systems. The role offers competitive hourly pay ranging from $15.16 to $23.00, with a focus on customer support and compliance with physician directions.

Qualifications

• Strong communication skills for customer interaction.
• Ability to assess customer needs and compliance with orders.
• Proficient in documenting information in a computerized system.

Responsibilities

• Communicates with customers via calls to address needs.
• Documents calls and enters orders into the system.
• Verifies and updates customer demographic information.

Job description

Offering $15.16 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records