Customer Service Rep - DME

Baycare; Largo (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

BayCare Health System, Supplies-Home Care in Largo, FL, seeks a detail-oriented individual to enter referrals and keep patient records current. You will verify insurance and benefits for Medicare, Medicaid, and commercial plans, secure payer authorizations, and handle billing-ready information.

You will also answer calls, respond to emails, and assist patients by troubleshooting BCHC equipment by phone. Knowledge of ICD-9 coding and HCPCS is beneficial.

Qualifications

• HS graduate or GED.
• About 1 year in customer service.
• Strong communication and organization skills.

Responsibilities

• Enter new referrals and update patient information (demographics, insurance, benefits).
• Verify insurance and benefits for Medicare/Medicaid/Managed Care/Workers Comp and commercial plans.
• Secure authorization for services from payers.
• Answer phones and respond to emails/voicemails promptly.
• Create delivery tickets and ensure all info is ready for billing; select equipment as needed.
• Handle ICD-9 coding, HCPCS, and medical terminology.
• Assist patients by troubleshooting BCHC equipment by phone; use fax utilities.

Skills

Customer Service

Education

HS Diploma or GED

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary

Responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility.

Minimum Qualifications

• HS Graduate or Equivalent GED

Experience

• Customer Service related one year

Facility: BayCare Health System, Supplies-Home Care

Location: Largo, FL

Status: Full Time, Exempt: No

Shift Hours: 8:30 AM - 5:00 PM

Weekend Work: None

On Call: No

Equal Opportunity Employer Veterans/Disabled