DME Customer Service Representative

Healthcare Support Staffing; Longwood (FL); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Competitive salary

Medical benefits

401(k)

PTO

Job summary

A prominent healthcare recruiting firm in Longwood, Florida, is looking for a Customer Service Representative. This role involves taking customer calls, processing orders, and verifying insurance. Candidates should have at least 4-5 years of CSR experience and be comfortable handling high call volumes. Competitive salary offered between $13 - $15 per hour along with excellent medical benefits including dental, vision, and a 401(k).

Qualifications

• At least one year of DME CSR experience.
• At least 4-5 years overall CSR experience.
• At least 1.5-2 years of insurance verification experience.
• Experience handling high call volume, roughly 500 calls split between 4 people.
• Must have handled at least 75 calls per day.

Responsibilities

• Take customer calls, answer questions, process orders, and verify insurance.
• Handle all orders coming in through fax and process them accordingly.

Skills

Customer service

Insurance verification

Critical thinking

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

• Take customer calls, answer questions, process orders, and verify insurance.
• Handle all orders coming in through fax and process them accordingly.

Company Overview

Respiratory Therapy/DME Company that was established in 1991 and are regional providers for Medicare, Medicare and most Private Insurance plans. For over 20 years, Respitec has been serving the home medical needs of Central Florida patients. With three offices in Longwood, Kissimmee and Lecanto-Inverness, we are positioned to conveniently serve you. We are one of the largest independent providers in Central Florida. We are big enough to provide a vast range of products and services, but being locally owned and operated has allowed us to offer personal care to our patients.

Qualifications

• At least one year of DME CSR experience.
• At least 4-5 years overall CSR experience (however the more seasoned the better).
• At least 1.5-2 years of insurance verification.
• Experience handling high call volume, roughly 500 calls split between 4 people (must have handled at least 75 calls per day in the past).
• Critical thinker.

Additional Information

Hours for this Position:

M-F 8:30-5 or 9-5:30p.

Benefits

• Competitive salary $13 - $15 per hour.
• Excellent medical benefits offered, including medical, dental, vision, 401(k), and PTO.