Customer Service Rep – AR Focus & On-the-Job Training

UniFirst; Charlotte (NC); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401K match

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Life Insurance

Profit Sharing

Direct Payroll Deposit

Employee Assistance Program

Job summary

UniFirst in Charlotte, NC is seeking a dedicated Customer Service Representative to join our team as a liaison between customers and the company. This full-time role focuses on delivering outstanding service while supporting our sales and billing processes.

You will handle account inquiries by phone or email, assist with accounts receivable tasks, and perform basic data entry. A positive, professional demeanor and strong Microsoft Office skills are essential for success.

Qualifications

• Minimum 2 years of customer service experience in an administrative setting.
• Accounts receivable experience is encouraged.
• High School diploma or GED is required.
• Excellent verbal and written communication.

Responsibilities

• Answer questions related to accounts, procedures, and services by phone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Support UniFirst’s Sales Department with administrative tasks.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication skills

Microsoft Office proficiency

Data entry

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word, Teams)

Job description

UniFirst in Charlotte, NC is seeking a dedicated Customer Service Representative to join our team as a liaison between customers and the company. This full-time role focuses on delivering outstanding service while supporting our sales and billing processes.

You will handle account inquiries by phone or email, assist with accounts receivable tasks, and perform basic data entry. A positive, professional demeanor and strong Microsoft Office skills are essential for success.