Customer Service & Accounts Support Specialist

UniFirst Corporation; Normal (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401K with Company Match

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Job summary

UniFirst Corporation is seeking a dedicated Customer Service Representative to join our team as a liaison between customers and the company. You will handle inquiries by phone or email, support the Sales Department, and perform basic data entry with accuracy.

We offer on-the-job training, a 5-day work week with weekends off, and opportunities for professional growth through our Service Certificate Program and Learning Center.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Verbal & written communication

Active listener

Time management

Organizational skills

Team-player

Problem solver

Basic math

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word, TEAMS)

Job description

UniFirst Corporation is seeking a dedicated Customer Service Representative to join our team as a liaison between customers and the company. You will handle inquiries by phone or email, support the Sales Department, and perform basic data entry with accuracy.

We offer on-the-job training, a 5-day work week with weekends off, and opportunities for professional growth through our Service Certificate Program and Learning Center.