Customer Service Specialist — Training, Growth & Benefits

UniFirst; Kernersville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

5-day work week

Saturday/Sunday off

On-the-job training

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team in Kernersville, NC. You will be a key liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department.

The role offers on-the-job training, a 5-day work week with Saturdays and Sundays off, and opportunities for growth within a large, stable organization. Prior experience in accounts receivable is encouraged, with strong communication and data-entry skills valued.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Must be able to lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Accounts Receivable

Communication skills

Microsoft Office

Time management

Detail oriented

Team-player

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team in Kernersville, NC. You will be a key liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department.

The role offers on-the-job training, a 5-day work week with Saturdays and Sundays off, and opportunities for growth within a large, stable organization. Prior experience in accounts receivable is encouraged, with strong communication and data-entry skills valued.