Customer Service & AR Support Specialist

UniFirst Careers; Michigan; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

On the job training

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team and serve as a liaison between customers and the company. You will handle inquiries by phone or email, support the Sales Department, and perform basic data entry and AR duties.

We offer on-the-job training, a 5-day work week with weekends off, and a culture that emphasizes growth and professional development within a large garment services organization.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Communication

Time management

Team player

Problem solving

Basic math

Lift up to 25 pounds

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team and serve as a liaison between customers and the company. You will handle inquiries by phone or email, support the Sales Department, and perform basic data entry and AR duties.

We offer on-the-job training, a 5-day work week with weekends off, and a culture that emphasizes growth and professional development within a large garment services organization.