Customer Service Rep(06036) - 1933 South Church St.

SmartRecruiters, Inc.; Smithfield (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Domino’s Pizza in Virginia is seeking a Store Customer Service Associate to assist customers by phone and in carryout, delivering friendly, knowledgeable service.

The role emphasizes following standard procedures, maintaining a clean, professional image, and executing 'WOW' steps to delight guests. Training will cover menu knowledge, clear communication, and safe handling of orders.

Applicants must be able to work as part of a fast-paced team and uphold food safety and quality standards.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner with menu knowledge.
• Maintaining a professional image as per standards.
• Demonstrating customer WOW steps: 1) Apologize 2) Give them what they want 3) give them something extra.

Responsibilities

• Answer phones or assist carryout customers in a polite and courteous manner.
• Demonstrate WOW steps to delight guests during service.
• Follow standard procedures to ensure accuracy and safety of orders.

Skills

Phone etiquette

Customer service

Menu knowledge

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed

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