Customer Service Rep(04213) -6546 Hampton Roads Pkwy

SmartRecruiters, Inc.; Chesapeake (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Pizza is seeking a full-time Store Customer Service Rep. You will answer phones and assist carryout customers, while staying courteous and helpful. Maintain a polished image and be knowledgeable about the menu to confidently advise guests.

You will use the WOW service steps to apologize, give customers what they want, and offer something extra. A positive attitude and accuracy in transactions help ensure great guest experiences.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner.
• Be knowledgeable of our menu and able to explain items clearly.
• Follow the WOW steps: apologize, provide what they want, offer something extra.
• Maintain a professional image at all times.

Responsibilities

• Answer phones or assist carryout customers in a polite and courteous manner.
• Be knowledgeable of the menu to help customers confidently.
• Demonstrate the WOW steps in customer interactions.
• Support a positive, clean, and welcoming store environment.

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed

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