Customer Service Rep(04224) - 2807 E. Virginia Beach Blvd.

SmartRecruiters, Inc.; Norfolk (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Domino’s Pizza is hiring for a Store Customer Service Representative in a full-time role. You will answer phones or assist carryout customers with politeness and knowledge of the menu, while upholding the brand image.

You will follow the WOW steps: apologize, provide what customers want, and offer something extra to exceed expectations. The job requires adherence to listed store policies and delivering accurate orders.

Qualifications

• Must be able to answer phones or assist carryout customers politely and be knowledgeable of the menu.
• Maintain a positive image in line with company standards.
• Apply the WOW service steps: apologize, give them what they want, offer something extra.

Responsibilities

• Answer phones or assist carryout customers courteously and accurately.
• Ensure orders are completed correctly by repeating details and confirming name and address.

Skills

Customer service

Communication

Menu knowledge

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed

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