Customer Service Rep(06033) - 426 Furr St.

SmartRecruiters, Inc.; South Hill (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

Domino's Pizza is hiring a Customer Service Representative at 426 Furr St. for a full-time position. You will answer phones, assist carryout customers, and provide polite, knowledgeable service to ensure accurate orders and a positive guest experience.

Standard image and WOW steps emphasis: apologize, satisfy the customer, and add a little extra. You will follow proper procedures, verify details, and maintain clean, friendly interactions on every shift.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Maintaining a professional image according to standards.
• Following WOW steps: apologize, give them what they want, give them something extra.

Responsibilities

• Take phone orders and assist carryout customers with a positive, helpful attitude.
• Ensure order accuracy by repeating details back and confirming name and address.
• Maintain cleanliness and adhere to established procedures on every shift.

Skills

Phone etiquette

Customer service

Job description

Customer Service Rep(06033) - 426 Furr St.

• Full-time
• Job Category Org: Store Customer Service Rep

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed