Customer Service Rep(08813) - 558 Caratoke Hwy.

SmartRecruiters, Inc.; Moyock (NC); On-site; USD 29,000 - 36,000; Full time

Job summary

Domino’s Pizza in Moyock, NC is seeking a Store Customer Service Rep to handle phone and carryout orders with courtesy and menu knowledge. You will follow the company WOW steps to resolve issues and ensure a positive experience for every customer.

Adherence to image and safety standards is required as part of daily operations. Responsibilities include accurate order taking, verifying details, and maintaining a friendly, energetic demeanor during peak times.

Responsibilities

• Answering the phone or assisting carryout customers politely and knowledgeable of the menu.
• Maintaining a professional image as per standards.
• Following customer WOW steps: apologize, give them what they want, and offer something extra.
• Ensuring pizzas and orders are prepared correctly, with proper handling and timing.
• Verifying order details and ensuring accuracy for every customer.

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed

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