Customer Service Rep(04222) - 2616 A Airline Blvd.

Domino's; Portsmouth (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

A well-known pizza chain is looking for a Customer Service Representative in Portsmouth, Virginia. The role involves providing excellent customer service over the phone and at carryout. Responsibilities include ensuring order accuracy, maintaining a professional appearance, and demonstrating exceptional customer service skills. Candidates must be polite, knowledgeable about menu items, and able to follow strict operational guidelines. This is a full-time position offering the chance to work in a dynamic environment.

Qualifications

• Must demonstrate customer WOW steps: apologize, fulfill requests, and provide something extra.
• Drivers must have $1 in coin change for deliveries.
• Proper hygiene must be practiced before handling food.

Responsibilities

• Answer customer inquiries over the phone and in-store.
• Ensure a clean and professional appearance.
• Accurately confirm orders for delivery.

Skills

Polite and courteous communication

Knowledge of menu items

Customer service skills

Job description

Customer Service Rep(04222) - 2616 A Airline Blvd.

Job Description

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps: Apologize, Give them what they want, give them something extra.
• All Pizza makers must count pepperoni and ham on every order every day no matter the topping amount when ordered.
• No one is allowed to clear pizzas before it is ready to place in the oven.
• Drivers must have $1 in coin change on every delivery.
• Drivers must say “Let me get your change” on every order NO EXCEPTION.
• No one is allowed to carry more than $20 while on the clock including personal money.
• No one is allowed to have a pocket knife or any weapon while working.
• Driver vehicles are to be neat and clean and in positive image while working.
• Drivers are not to be routed early or checked in early from delivery.
• Pizza makers must wash hands prior to making products.
• Only proper procedure for products is allowed.
• Every driver must have done Safe Delivery CBT.
• Every order is to be repeated for accuracy and name and address confirmed.

Seniority level

Not Applicable

Employment type

Full-time

Job function

General Business

Industries

Software Development and IT Services and IT Consulting