Customer Service Rep(01706) - 132 East Main St.

Domino's; Ahoskie (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

Domino's is seeking a full-time Customer Service Rep for their Ahoskie location. The role involves assisting customers both in-store and over the phone while ensuring adherence to company standards and procedures.

Ideal candidates will possess strong customer service skills, attention to detail, and the ability to work efficiently in a team. Responsibilities include managing customer inquiries and maintaining a clean and organized work environment.

Qualifications

• Must demonstrate excellent customer service skills.
• Ability to follow specific procedures and standards.
• Must be able to work effectively in a team.

Responsibilities

• Assist customers over the phone and in-store.
• Maintain the image and cleanliness of the store.
• Ensure correct procedures are followed for food preparation.

Skills

Customer service skills

Attention to detail

Ability to work under pressure

Job description

Customer Service Rep(01706) - 132 East Main St.

Employment Type: Full-time

Job Category: Store Customer Service Rep

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps: 1) Apologize 2) Give them what they want 3) give them something extra.
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered.
• No one is allowed to clear pizzas before it is ready to place in the oven.
• Drivers must have $1 in coin change on every delivery.
• Drivers must say “Let me get your change” on every order NO EXCEPTION.
• No one is allowed to carry more than $20 while on the clock including personal money.
• No one is allowed to have a pocket knife or any weapon while working.
• Driver vehicles are to be neat and clean and in positive image while working.
• Drivers are not to be routed early or checked in early from delivery.
• Pizza makers must wash hands prior to making products.
• Only proper procedure for products is allowed.
• Every driver must have done Safe Delivery CBT.
• Every order is to be repeated for accuracy and name and address confirmed.