Customer Service Rep(06038) - 200 Market Dr.

Domino's; Emporia (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Domino's in Emporia, VA is hiring team members to assist carryout customers and answer phones while offering menu knowledge.

You'll ensure a professional image, follow WOW service steps, maintain safety and accuracy on orders, and uphold cash handling and vehicle cleanliness standards.

Training on Safe Delivery CBT and order accuracy will be provided to ensure every customer experience is friendly and efficient.

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say “Let me get your change” on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed

Job description

Job Description

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.


• Being in perfect image according to standard


• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra


• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered


• No one is allowed to clear pizzas before it is ready to place in the oven


• Drivers must have $1 in coin change on every delivery


• Drivers must say “Let me get your change” on every order NO EXCEPTION


• No one is allowed to carry more than $20 while on the clock including personal money


• No one is allowed to have a pocket knife or any weapon while working


• Driver vehicles are to be neat and clean and in positive image while working


• Drivers are not to be routed early or checked in early from delivery


• Pizza makers must wash hands prior to making products


• Only proper procedure for products is allowed


• Every driver must have done Safe Delivery CBT


• Every order is to be repeated for accuracy and name and address confirmed