Customer Service Rep

Lincare Holdings; Whitehurst (LA); On-site; USD 29,000 - 42,000; Full time

Job summary

Lincare Holdings in Louisiana seeks a customer support representative to handle inbound and outbound calls, educate customers, and verify physician orders. You will document calls, enter orders, and keep records up to date while assisting coworkers and training new staff.

The role requires a high school diploma or GED and basic computer entry skills, with licensing requirements applying by location. This position offers growth and comprehensive benefits.

Qualifications

• High School Diploma or GED or 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound/outbound calls and dialer-generated calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education on products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Updates demographic information in computerized records.
• Reads and analyzes patient orders.
• Learns pharmacy terminology.
• Communicates effectively with coworkers and patients.
• Assists with employee training.
• Calculates figures related to dosage and frequency dispensed.
• Follows oral and written instructions with common sense.

Skills

Customer communication

Documentation

Data entry

Problem solving

Team training

Education

High School Diploma/GED

1-3 months related experience/training

Licensing requirements for location

Tools

Computerized records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.