Customer Service Rep

Lincare Holdings; Springfield (OR); On-site; USD 24,796 - 30,307; Full time

Job summary

Lincare Holdings is seeking a customer-focused employee in Oregon to assist customers by answering questions, resolving issues, and supporting ongoing product/service needs under physician guidance.

Responsibilities include handling inbound/outbound calls, documenting interactions, entering orders, verifying demographics, and participating in training others while adhering to prescription terminology and compliance requirements.

Qualifications

• High School Diploma or GED or 1–3 months related experience
• Computer entry required
• Licensing requirements may apply by location

Responsibilities

• Answer questions and resolve customer issues via calls
• Document calls in the computerized record system
• Enter customer orders in the system
• Verify and update demographics in records
• Read and analyze patient orders and prescription terminology
• Collaborate with coworkers and trainees

Skills

Customer communication

Data entry

Prescription terminology

Team training

Demographic update

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Benefits

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.