Customer Service Rep

Lincare Holdings Inc.; Waynesboro (Franklin County); On-site; USD 35,000 - 45,000; Full time

Job summary

RadNet, Inc. is seeking an employee to communicate with customers regarding their needs and support compliance with physician directions. This role involves answering questions, resolving problems, and documenting interactions in a computerized system.

The ideal candidate will analyze patient orders and effectively communicate with both coworkers and patients. If you possess strong communication skills and are detail-oriented, we encourage you to apply.

Qualifications

• Ability to read and analyze documents such as patient orders.
• Effective communication skills with coworkers and patients.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Documents calls in a computerized record keeping system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answer questions and provide customer education regarding products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike