Call Center Support Specialist

AppleOne Employment Services; Jacksonville (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

AppleOne Employment Services in Jacksonville, FL seeks a Call Center Support Specialist for a temp-to-hire role in a high-volume financial services call center. You will handle customer communications and resolve account issues with a focus on service quality.

The position starts at $17.50 per hour with training Monday–Friday 10:00–7:00 for 6 weeks, then a 9:00–6:00 schedule. Conversion opportunity typically between 4 and 6 months based on performance.

Qualifications

• 3 to 5 years of customer service or call center experience preferred.
• Experience handling account inquiries, payments and billing.
• Ability to work in a structured, metrics-driven environment.
• Strong communication and detail-orientation.

Responsibilities

• Handle inbound and outbound customer calls in a high-volume environment.
• Assist customers with account inquiries, payments, billing updates, and delinquency resolution.
• Document customer interactions and maintain accurate account records.
• Explain account information clearly while following company policies.
• Support delinquency resolution with professional, solutions-focused communication.
• Meet performance standards in a metrics-driven setting.

Skills

Customer service

Call center

Account inquiries

Documentation

Communication skills

Attention to detail

Compliance awareness

Data entry

Job description

Job Summary

We are seeking a Call Center Support Specialist for a temp-to-hire opportunity in Jacksonville, FL, supporting a high-volume financial services call center. This role is ideal for a customer-focused professional who enjoys helping people, resolving account issues, and working in a structured, performance-driven customer care environment.

As a Call Center Support Specialist, you will handle inbound and outbound customer communications related to account inquiries, payments, billing updates, and delinquency resolution. This opportunity offers structured training, supportive leadership, positive teamwork, and a clear path to potential permanent employment based on performance. It is a strong fit for candidates looking to build a stable career in customer service, financial services, and call center operations.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently in a high-volume call center environment.
• Assist customers with account inquiries, payments, billing updates, account changes, and issue resolution.
• Document customer interactions accurately and maintain complete account records.
• Explain financial and account-related information clearly while following company policies and compliance guidelines.
• Support delinquency resolution efforts through professional, respectful, and solutions-focused communication.
• Meet performance standards in a fast-paced, metrics-driven customer service environment.

Compensation and Benefits

• Pay: $17.50 per hour.
• Job type: Temp-to-hire.
• Location: Jacksonville, FL.
• Training schedule: Monday through Friday, 10:00 a.m. to 7:00 p.m. for 6 weeks.
• Regular schedule after training: 9:00 a.m. to 6:00 p.m.
• No time off is allowed during the training period.
• Conversion opportunity based on performance, typically between 4 and 6 months.

Required Qualifications and Skills

• Handle customer account inquiries, billing questions, payments, and account updates.
• Manage inbound and outbound calls in a high-volume financial services call center.
• Accurately document customer interactions and maintain account records.
• Follow compliance guidelines while resolving customer concerns and account issues.
• 3 to 5 years of customer service, call center, or client care experience preferred for this level of role.
• Strong communication skills with the ability to explain account information clearly and professionally.
• Comfortable working in a structured, metrics-driven call center environment.
• Strong attention to detail and ability to enter accurate information into account systems.
• Ability to remain calm, professional, and solutions-focused during challenging customer interactions.
• Reliable attendance and full availability during the required training period.
• Basic computer proficiency, including data entry, system navigation, and account documentation.

Preferred Qualifications

• Previous experience in financial services, banking, lending, collections, billing, or account servicing.
• Experience handling delinquency resolution, payment arrangements, or account updates.
• Familiarity with call center performance metrics such as call quality, adherence, productivity, and customer satisfaction.
• Bilingual communication skills are a plus if applicable to the customer base.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.