Customer Service & Data Entry Agent

AppleOne Employment Services; Mount Pleasant (SC); On-site; USD 28,000 - 30,000; Full time

Job summary

AppleOne Employment Services in Mount Pleasant, SC seeks a dependable Customer Service & Data Entry Agent for a temp-to-hire role on the second shift. You will handle customer inquiries, perform data entry, and process documents, working with operations, accounting, risk control, and incoming shift teams.

The position emphasizes accuracy, professionalism, and teamwork in a structured environment with long-term potential.

Qualifications

• Handle high-volume customer service calls and respond to inquiries professionally.
• Perform accurate data entry, document scanning, and electronic record maintenance.
• Process transfers, completion reports, and administrative documentation.
• Communicate pending items and shift updates to internal teams.

Responsibilities

• Answer incoming calls and respond to customer inquiries using internal systems and business databases.
• Research customer concerns, identify solutions, and communicate information clearly and professionally.
• Process transfers, prepare completion reports, scan documents, and maintain accurate electronic records.
• Follow established procedures, timelines, and escalation protocols for pending or complex items.
• Communicate updates to risk control personnel, management, and incoming shifts to ensure smooth handoffs.
• Assist with special projects, time-sensitive assignments, and administrative support as needed.

Skills

Customer service

Data entry

Document processing

Electronic records

Communication

Time management

Tools

CRM systems

Document imaging

Internal databases

Business systems

Job description

Job Summary

We are seeking a dependable and detail-oriented Customer Service & Data Entry Agent for a temp-to-hire opportunity in Mount Pleasant, SC. This second-shift role supports daily business operations within the insurance industry and is ideal for candidates who enjoy a blend of customer service, administrative support, data entry, and document processing. This position offers a steady, structured work environment where accuracy, professionalism, and teamwork are highly valued. The Customer Service & Data Entry Agent will work closely with operations, accounting, risk control personnel, and incoming shift teams to ensure customer inquiries are handled promptly and important documentation is processed correctly. Candidates who are reliable, organized, and comfortable working a consistent rotating schedule can build valuable experience in a supportive team setting with long-term potential.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries using internal systems and business databases.
• Research customer concerns, identify solutions, and communicate information clearly and professionally.
• Process transfers, prepare completion reports, scan documents, and maintain accurate electronic records.
• Follow established procedures, timelines, and escalation protocols for pending or complex items.
• Communicate updates to risk control personnel, management, and incoming shifts to ensure smooth handoffs.
• Assist with special projects, time-sensitive assignments, and administrative support as needed.

Compensation and Benefits

• Pay range: $20.00 to $22.00 per hour.
• Job type: Temp-to-Hire.
• Schedule: 4:00 PM to 12:00 AM.
• Rotating schedule: 4 days on, 2 days off.
• Weekend and holiday availability is required.
• Location: Mount Pleasant, SC.

Required Qualifications and Skills

• Handle high-volume customer service calls and respond to inquiries professionally.
• Perform accurate data entry, document scanning, and electronic record maintenance.
• Process transfers, completion reports, and administrative documentation.
• Communicate pending items and shift updates to internal teams.
• 1 to 2 years of customer service, data entry, administrative support, or related experience preferred.
• Strong attention to detail and accuracy when entering information and processing documents.
• Comfortable managing frequent phone inquiries in a professional and courteous manner.
• Basic computer proficiency with the ability to learn internal databases and business systems.
• Ability to follow established procedures, meet response timelines, and manage competing priorities.
• Dependable attendance and the ability to work the assigned rotating second-shift schedule consistently.
• Clear communication skills and a team-focused approach to shift handoffs and follow-up.

Preferred Qualifications

• Experience in insurance, account management support, operations support, or a similar administrative environment.
• Prior experience working with internal databases, customer records, document imaging, or electronic filing systems.
• Experience working evening, rotating, weekend, or holiday schedules.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.