Customer Service Rep

Lincare Holdings; Saint Cloud (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Training opportunities

Job summary

Lincare Holdings in Saint Cloud, MN is hiring a customer service representative to answer questions, resolve problems, determine ongoing and additional product/service needs, and support compliance to physician direction.

You will communicate with customers by phone, document calls in the computerized system, enter customer orders, verify and update demographic information, and assist with training of employees.

Qualifications

• High School Diploma or GED; 0–3 months related experience
• Computer data entry required
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer needs and provide product/service education
• Document calls in the computerized record keeping system
• Enter customer orders in the computerized system
• Verify and update demographic information in records
• Assist with training of employees
• Read and analyze patient orders and comprehend pharmacy terminology

Skills

Customer service

Phone communication

Data entry

Education

High School Diploma / GED

Tools

Order entry system

Job description

Offering $16.37 to $22 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.