Customer Service Assistant

Tmc Transportation, Inc; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Tmc Transportation, Inc. is seeking a Customer Service Assistant to provide administrative support within the Customer Service department.

The role focuses on assisting with load entry, managing reports, and coordinating communications with drivers and consignees. The ideal candidate will have a high school diploma, strong Microsoft Office skills, excellent interpersonal abilities, and the capacity to stay organized in a fast-paced, high-volume environment.

Qualifications

• High School Diploma required.
• Proficient in Microsoft Office and 10-key data entry.
• Strong interpersonal and communication skills.
• Detail-oriented with strong problem-solving abilities.
• Courteous but assertive telephone manner.
• Ability to thrive in a fast-paced environment and manage stress.

Responsibilities

• Provide back-up assistance to the Customer Service Representative for load entry.
• Maintain various management reports on a periodic basis.
• Perform pre-calls for delivery appointments and driver communications.
• Provide information to customers and redirect inquiries as needed.
• Other duties as assigned.

Skills

Microsoft Office

10-key

Interpersonal skills

Problem solving

Telephone etiquette

Work under pressure

Education

High School Diploma

Job description

Job Description:

PRIMARY FUNCTION:

The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.

DUTIES AND RESPONSIBILITIES:

• Provide back-up assistance to the Customer Service Representative for load entry
• Maintain various management reports on a periodic basis
• Perform all necessary pre-calls, which include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a timely and accurate manner; and sending information the drivers if the load has already been dispatched
• Provide information to customers inquiries and redirect if necessary
• Other duties as assigned

MINIMUM QUALIFICATIONS/EXPERIENCE:

• High School Diploma required
• Ability to use Microsoft Office product efficiently and effectively
• Fluent keyboard proficiency and 10-key
• Excellent interpersonal skills
• Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
• Possess courteous, yet assertive telephone personality
• Ability to function in a fast-paced work environment and tolerate stress

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.