Customer Service Rep

Talentify; Town of Oneonta (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Training & advancement opportunities

Job summary

Talentify is seeking a customer service representative to assist patients by answering questions, resolving problems, and ensuring accurate order processing in a pharmacy context.

The role involves handling inbound/outbound calls, educating customers on products/services, and documenting interactions in a computerized system. You will also verify demographic data and assist with training of staff as needed. Requires basic computer entry and HS diploma.

Qualifications

• High School Diploma or GED or 1–3 months related experience
• Computer entry required
• Must meet licensing requirements for specific location
• Read and analyze patient orders
• Pharmacy prescription terminology knowledge
• Ability to communicate with coworkers and patients clearly

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses needs for additional products/services
• Assesses compliance with physician orders
• Provides education on products/services
• Documents calls in computerized system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Skills

Read & analyze documents

Pharmacy terminology

Effective communication

Training others

Dosing calculations

Follow instructions

Education

HS diploma/GED

1–3 months related experience

Computer data entry

Licensing requirements per location

Tools

Computerized record system

Order entry system

Job description

Description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.