Customer Service Rep

Talentify; Galax (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Talentify is seeking a pharmacy customer support associate in the United States for handling inbound/outbound calls, answering questions, and educating customers on products and services. The role includes entering orders, updating patient information, and ensuring compliance with physician directions.

Qualifications include a HS diploma or GED, basic computer skills, and the ability to learn medical terminology and pharmacy practices.

Qualifications

• HS diploma or GED or 1–3 months related experience/training
• Computer entry required
• Must meet licensing requirements for specific location
• Read and analyze patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients
• Assist with training of employees
• Calculate figures for frequency and doses dispensed
• Follow oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Skills

Comprehension of medical terms

Communication

Training others

Dosage calculations

Instruction adherence

Data entry

Education

High School Diploma or GED

Basic computer literacy

Job description

Description

Offering $15 to $20

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.