Customer Service Rep

Talentify; Perham (MN); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Training & advancement

Paid time off

Tuition reimbursement

Employee discounts

Résumé du poste

Talentify is seeking a customer support associate to communicate with customers, answer questions, and support compliance with physician directions. You will handle calls, assess needs for products, educate patients, and document interactions in the system.

The role includes data entry and updating demographic information, with responsibilities across order handling and training support. The position offers hourly pay in the $15.00 – $20.00 range, with benefits and opportunities for advancement.

Qualifications

• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training.
• Calculate figures for frequencies and doses dispensed.
• Apply common sense to follow oral and written instructions.

Responsabilités

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Connaissances

Document analysis

Pharmacy terminology

Communication

Training others

Dose calculations

Follow instructions

Formation

High School Diploma / GED

Data entry

Description du poste

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Offering $15.00 - $20.00 per hour

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.