Customer Service Rep

externallincarecareers; Beltsville (MD); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Training opportunities

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Résumé du poste

externallincarecareers in Beltsville, MD seeks a customer service representative to answer questions, resolve problems, and determine ongoing needs under physician direction.

The role involves inbound/outbound calls, educating customers about products, updating records, and processing orders with accuracy. Training and benefits are provided to support professional growth and compliance requirements.

Qualifications

• High School Diploma or GED or 1-3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the specific location.

Responsabilités

• Answer questions and educate customers about products/services.
• Communicate with customers via inbound and outbound calls.
• Document calls in a computerized record keeping system.
• Enter customer orders and verify/update demographic information.
• Read and analyze patient orders and understand prescription terminology.
• Assist with training of employees and coordinate with coworkers.

Connaissances

Customer service

Communication

Documentation

Data entry

Formation

High School Diploma or GED

Outils

Computerized system

Description du poste

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.