Customer Service Rep

Lincare; City of Glens Falls (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Training and advancement opportunities

Job summary

Lincare is seeking a customer service representative in the Glens Falls area to answer questions, resolve problems, and support physician-directed care, with an hourly wage of $17 to $23. You will handle inbound and outbound calls, document interactions, enter orders, update demographics, and contribute to training while ensuring accuracy and compliance.

Prior healthcare exposure is helpful; a HS diploma or GED and basic computer entry are required, and the role offers training and comprehensive

Qualifications

• HS Diploma or GED; 1–3 months related experience or training.
• Basic computer entry experience required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and provides customer education.
• Documents calls in computerized record keeping system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.

Skills

Document analysis

Pharmacy terminology

Communication skills

Training others

Numerical calculation

Follow instructions

Education

HS Diploma or GED

Computer entry

Job description

Description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.