Customer Service Rep

Talentify; Fergus Falls (MN); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Talentify seeks a customer support associate to assist patients by answering questions, resolving issues, and guiding them on product and service options. You will ensure accurate data entry, verify orders, and maintain up-to-date demographic details in the system.

The role emphasizes clear communication, understanding pharmacy terminology, and supporting training initiatives while contributing to a compliant, patient-centered service team.

Qualifications

• Ability to read and analyze patient orders and documents.
• Understand pharmacy prescription terminology.
• Clear and effective communication with coworkers and patients.
• Assist with training of employees as needed.
• Compute figures and dosages and reference dosing frequencies.

Responsabilités

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products/services.
• Assess compliance with physician orders.
• Provide product/service education to customers.
• Document calls in computerized record-keeping system.

Connaissances

Communication skills

Pharmacy terminology

Team collaboration

Training others

Numerical literacy

Formation

High School Diploma or GED

Computer data entry

Licensing compliance

Description du poste

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Offering $15.00 - $20.00 per hour

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.