Customer Service Rep

Lincare; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare in Baltimore, MD is seeking a customer support agent to handle inbound and outbound calls, answer questions, and educate customers about products and services. The role includes documenting calls, entering orders, and verifying or updating customer demographics in the system.

Compensation is hourly, with opportunities to assist with physician-directed product/service needs. This position emphasizes compliance with physician orders and attentive service.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records