Customer Service Rep

Lincare; Cambridge (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare is seeking a customer service representative in Cambridge, MD to handle inbound and outbound calls, educate customers about products and services, and document all interactions in our computerized systems.

The role includes assessing needs, verifying physician orders, and updating demographic information to ensure accurate records and order processing. The position offers hourly pay and opportunities to support ongoing customer care and compliance.

Qualifications

• Must have customer communication experience.
• Experience documenting calls in computerized records.
• Ability to enter orders into a system.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Customer service

Communication

Data entry

Problem solving

Tools

CRM system

Order entry system

Job description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records