Customer Service Rep

externallincarecareers; Texarkana (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

externallincarecareers seeks a dedicated Enteral CSR to support all Customer Service functions of order entry and paperwork acquisition for insurance guidelines within the Enteral program.

Key responsibilities include reviewing documents for insurance compliance, coordinating with doctors’ offices and hospitals to obtain billable paperwork, verifying benefits with intake staff, and promptly correcting orders as needed.

Qualifications

• High school diploma or GED required; related experience/training acceptable.
• Computer data entry experience necessary.
• Ability to learn insurance guidelines and documentation review procedures.

Responsibilities

• Call patients for reorders and coordinate documentation for insurance guidelines.
• Review and ensure documentation meets insurance requirements and review standards.
• Contact doctors' offices and hospitals to coordinate setup and obtain billable documents.
• Coordinate with intake staff and locations to verify benefits and setups.
• Delete, correct, or re-enter orders as needed.
• Answer phone calls using proper telephone etiquette.

Skills

Telephone etiquette

Customer communication

Teamwork

Education

High school diploma or GED

Job description

The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.

Job Responsibilities:

• Calls patients for reorders of their nutrition
• Reviews and makes sure all documentation received meets insurance guidelines
• Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
• Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel

#CSR

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.