Customer Service Rep

Lincare; Texarkana (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking an Enteral CSR to support all Customer Service functions of order entry and paperwork collection for insurance guidelines, following management procedures within the Enteral business.

Responsibilities include calling patients for nutrition reorders, verifying documentation for insurance compliance, coordinating with doctors' offices and hospitals to secure billable documents, ensuring timely benefits verification with intake, correcting orders as needed, and maintaining

Responsibilities

• Calls patients for reorders of their nutrition
• Reviews and makes sure all documentation received meets insurance guidelines
• Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
• Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel

Job description

The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.

Job Responsibilities

• Calls patients for reorders of their nutrition
• Reviews and makes sure all documentation received meets insurance guidelines
• Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
• Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel