Customer Service Rep

Lincare-085e31c; Texarkana (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking an Enteral CSR to support order entry and ensure documentation complies with insurance guidelines. The role involves coordinating with doctors' offices and hospitals to arrange patient setups and verify benefits.

Primary responsibilities include contacting patients for reorders, reviewing paperwork, and re-entering orders when necessary, while adhering to management procedures in the Enteral division.

Qualifications

• Read and analyze patient orders and documentation.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Compute frequencies and dosages dispensed.
• Follow oral and written instructions with common sense.

Responsibilities

• Call patients for reorders of their nutrition.
• Review documentation to meet insurance guidelines.
• Coordinate setup of patients with doctors' offices and hospitals.
• Verify benefits and coordinate setups with intake and referral sources.
• Correct or re-enter orders as needed.

Skills

Document analysis

Clear communication

Team training support

Numerical calculation

Instruction following

Education

HS diploma or GED

Computer data entry

Job description

The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.

Job Responsibilities:

• Calls patients for reorders of their nutrition
• Reviews and makes sure all documentation received meets insurance guidelines
• Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
• Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
• Deletes, corrects, or re-enters patient orders as deemed necessary

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans