Patient Order & Insurance Verification Specialist

Lincare Holdings, Inc.; Texarkana (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

Lincare Holdings, Inc. is seeking an Enteral CSR to support all customer service functions, including order entry and paperwork for insurance guidelines. You will coordinate with doctors, hospitals, and intake staff to ensure timely verification of benefits and accurate documentation.

Responsibilities include handling patient reorders, maintaining documentation standards, and providing professional telephone support with customers and coworkers. A strong attention to detail is essential.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Calls patients for reorders of their nutrition
• Reviews and makes sure all documentation received meets insurance guidelines
• Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
• Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel

Skills

Document analysis

Pharmacy terminology

Communication

Employee training

Numerical calculation

Instruction following

Education

High school diploma or GED

Related experience and/or training

Equivalent education/experience

Computer entry experience

Tools

Computer entry software

Job description

Lincare Holdings, Inc. is seeking an Enteral CSR to support all customer service functions, including order entry and paperwork for insurance guidelines. You will coordinate with doctors, hospitals, and intake staff to ensure timely verification of benefits and accurate documentation.

Responsibilities include handling patient reorders, maintaining documentation standards, and providing professional telephone support with customers and coworkers. A strong attention to detail is essential.