Customer Service Rep

Lincare; Temecula (CA); On-site; USD 22,041 - 31,684; Full time

Job summary

A healthcare provider in California is seeking an entry-level customer support representative to communicate with customers, resolve issues, and manage product/service needs. Responsibilities include managing calls, documentations, and supporting customer compliance with physician orders. This full-time role offers competitive hourly pay ranging from $16 to $23.

Qualifications

• Ability to communicate effectively with customers.
• Experience in a customer service role is preferred.
• Familiarity with computer systems for documentation.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.

Skills

Customer communication

Problem-solving

Product/service knowledge

Documentation skills

Job description

Base pay range

$16.00/hr - $23.00/hr

Offering $16 to $23 per hour. This role involves communicating with customers to answer questions, resolve problems, determine ongoing and additional product/service needs, and support compliance to physician direction.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care