Customer Service Rep

Lincare; Durango (CO); On-site; USD 20,884 - 31,684; Full time

Job summary

Lincare is seeking a customer service representative in Durango, Colorado, offering hourly pay between $15.16 to $23. The principal responsibilities include answering customer questions, resolving issues, documenting calls, and ensuring compliance with physician orders. Candidates will interact with customers through calls and maintain accurate records of demographic information. Strong communication skills and attention to detail are essential for success in this role.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Answers questions and provides education about products/services.

Job description

Overview

Offering $15.16 to $23 per hour. This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records