Customer Service Rep

Lincare; North Olmsted (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare services company in North Olmsted is looking for an entry-level employee to communicate with customers. Responsibilities include answering questions, resolving problems, assessing customer needs for additional products, and documenting interactions. Ideal candidates will have strong communication skills and the ability to maintain accurate records in a computerized system. This full-time role offers the opportunity to help support compliance with physician direction.

Qualifications

• Entry-level position requiring good communication skills.
• Ability to document calls accurately in a computerized system.

Responsibilities

• Communicates with customers via calls to address inquiries and resolve issues.
• Assesses customer needs for products and services.
• Documents customer interactions in the system.

Job description

Overview

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care