Customer Service Rep

Lincare; Mukilteo (WA); On-site; USD 23,598 - 31,684; Full time

Job summary

Lincare in Mukilteo, WA is seeking a customer service representative to assist customers by answering questions, resolving problems, and guiding product/service needs in alignment with physician directions.

Responsibilities include documenting calls, entering orders, and updating customer records in the system, with an emphasis on accurate data and proactive service.

Compensation ranges from $17.13 to $23.00 per hour, with full-time hours and consistent scheduling in a fast-paced environment.

Job description

Offering $17.13 to $23 per hour. This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records