Customer Service Rep

Lincare; Fairfield (ME); On-site; USD 20,801 - 27,552; Full time

Job summary

Lincare in Maine is seeking a customer service representative to answer questions, resolve problems, and support physician-directed product/service needs. You will handle calls, educate customers, and document activities in our computerized records system.

The role emphasizes accurate data entry, verification of demographics, and collaboration with teams to ensure compliance with orders and timely service delivery.

Qualifications

• Excellent communication skills for inbound and outbound calls.
• Ability to assess customer needs for products/services.
• Experience documenting calls and entering orders in computerized systems.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Customer service

Communication skills

Problem solving

Tools

CRM system

Job description

Offering $15.10 to $20. This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records