Customer Service Rep

Lincare; Kennewick (WA); On-site; USD 49,105,929 - 65,683,968; Full time

Job summary

Lincare in Kennewick, WA is seeking a customer service focused agent to answer questions and resolve problems while supporting physician-directed product and service needs. You will communicate with customers by inbound and outbound calls, document interactions, and enter orders accurately in the system.

The role emphasizes compliance with physician directions, updating demographic information, and delivering education about available products and services to ensure high-quality care.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Offering $17.13 to $23 per hour. This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records