Customer Service Rep

Lincare; Spokane Valley (WA); On-site; USD 24,000 - 32,000; Full time

Job summary

Lincare in Spokane Valley, WA is seeking a customer service representative to handle inbound and outbound calls, educate customers about products and services, and document interactions in the CRM. You will verify and update demographic information and enter orders to ensure accurate records and timely fulfillment.

The role emphasizes clear communication, problem solving, and adherence to physician directions, with competitive hourly pay based on experience.

Qualifications

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer service

Communication skills

Data entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records


• Offering $17.13- $23.00 per hour