Customer Service Rep

Lincare Holdings; Lewisburg (WV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Training and development opportunities

Tuition reimbursement

Job summary

Lincare Holdings is seeking a customer service representative to handle inbound and outbound calls, assess needs, and educate customers on products and services. You will document calls, enter orders, and verify demographic information in our computerized systems.

The role requires basic pharmacy terminology knowledge, strong communication skills, and a willingness to assist in training coworkers. General training and comprehensive benefits are offered.

Qualifications

• High School Diploma or GED or equivalent; 1–3 months related experience or training.
• Computer entry is required; licensing requirements vary by location.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated by an automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Helps with the training of employees.

Skills

Customer communication

Phone etiquette

Data entry

Documentation

Team training support

Pharmacy terminology

Education

High School Diploma or GED

1–3 months related experience or training

Tools

Computer systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.