Customer Service Rep

Lincare; Dyersburg (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Dyersburg is seeking an entry-level customer service representative. In this role, you will communicate with customers, assess their needs, and provide education on products and services. Ideal for those looking to start a career in healthcare. Full-time position available.

Responsibilities

• Communicate with customers via calls to resolve issues.
• Assess customer needs for additional products/services.
• Document calls and enter customer orders in the system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care