Customer Service Rep

Lincare Holdings; Rock Springs (WY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings in Rock Springs, WY, is seeking personnel to support customers by answering questions, resolving problems, and identifying ongoing product/service needs. The role involves processing orders, updating records, and educating customers about offerings.

The position emphasizes accuracy in data entry, understanding prescription terminology, and collaborating with teammates to ensure compliance with physician directions.

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Computer entry required.
• Licensing requirements may apply by location.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy terminology.
• Supports training of employees.
• Calculates figures related to dosage and frequency.
• Follows oral and written instructions accurately.

Skills

Customer service

Communication

Data entry

Team training

Problem solving

Education

High School Diploma or GED

Tools

Computerized system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.