Customer Service Rep

Lincare Holdings; Dyersburg (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Ongoing training and advancement

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings is seeking a capable team member in Tennessee to support customers by answering questions, resolving issues, and identifying ongoing product or service needs. The role includes entering orders and maintaining accurate demographic data in the system.

The position emphasizes clear communication, understanding pharmacy terminology, and assisting with staff training. A high school diploma or GED is required, with licensing appropriate to the location.

Qualifications

• High School Diploma or GED (or 1–3 months related training/experience).
• Computer entry required.
• Licensing requirements must be met for the specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls and automated dialer-generated calls.
• Assess customer needs for additional products or services.
• Assess compliance with physician orders and educate customers about products/services.
• Document calls in the computerized record system and enter orders.
• Verify and update demographic information in records.
• Read and analyze patient orders and terminology to support accurate dispensing.
• Assist coworkers and participate in employee training as needed.

Skills

Customer communication

Data entry

Documentation accuracy

Training others

Education

High school diploma / GED

Tools

Computerized record system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.