Customer Service Rep

Lincare Holdings; Grangeville (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings seeks a patient-focused representative in Grangeville, Idaho to communicate with customers, determine needs, answer questions, and guide product and service decisions under physician direction. You'll document calls, enter orders, verify demographics, and support training, with acute attention to accuracy and compliance in a fast-paced healthcare setting.

Strong communication skills and basic computer entry are required; high school diploma or GED and licensing prerequisites may

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Computer entry required.
• Licensing requirements may apply for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Documents calls and enters orders in the computerized system.
• Verifies and updates demographic information in computerized records.
• Reads and analyzes patient orders.
• Comprehend pharmacy terminology.
• Assist with training of employees.
• Carry out oral and written instructions from physicians.

Skills

Customer service

Phone communication

Data entry

Documentation

Team training

Education

High School Diploma or GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.