Customer Service Rep

Lincare Holdings; Boone (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ongoing training and advancement

Comprehensive medical, dental, and opt

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Lincare Holdings in Boone, NC is seeking a customer-focused professional to handle inbound and outbound calls, assess needs for products and services, and ensure accurate entry and documentation of customer orders.

The role involves learning pharmacy terminology, maintaining patient records, and assisting in training new staff. A high school diploma or GED with basic computer skills is required, and licensing requirements may apply by location.

Qualifications

• High School Diploma or GED or related entry-level experience.
• Computer entry required.
• Must meet licensing requirements for location (if applicable).

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Educate customers regarding products/services and pharmacy terminology.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders and related documents.
• Assist with training of employees.
• Calculate figures related to frequency and doses dispensed.

Skills

Customer communication

Data entry

Telephone etiquette

Documentation

Team training

Pharmacy terminology understanding

Education

High School Diploma/GED

1–3 months related experience/training

Tools

Automated dialer system

Computerized record keeping system

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.