Customer Service Rep

Lincare Holdings; Opelika (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plan

Tuition reimbursement

Training opportunities

Employee discounts

Job summary

Lincare Holdings in Opelika, AL seeks a customer service professional to communicate with customers, answer questions, resolve problems, and support adherence to physician directives.

You will document calls, enter orders in the computerized system, verify demographics, and help train staff. A high school diploma or GED and basic computer entry skills are required.

Qualifications

• High School Diploma or GED (or 1–3 months related experience).
• Computer entry required.
• Licensing requirements may apply for the specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services and educate about offerings.
• Enter customer orders into the computerized system.
• Verify and update demographic information in records.
• Document calls in the record-keeping system.
• Assist with training of employees.

Skills

Customer communication

Medical terminology

Documentation

Data entry

Training others

Education

High School Diploma or GED

1–3 months related experience

Licensing requirements as per location

Tools

Computerized record system

Automated dialer system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.